Terms & Conditions

You must be over 21 and have a valid and identifiable driver’s licence. All drivers must be identified and authorised upon pick up of the vehicle (there is no cost for additional drivers). On collecting your motorhome, you will be asked to sign the hire company’s own terms and conditions of hire making the rental subject to a direct contract between each driver and the hire company. A basic refundable security deposit of $1000 USD and the use of a credit card to pay for all local charges and deposits are required at departure. Upon vehicle return, all extra charges are balanced against the security deposit and a credit will be issued to cover the refund.

Standard Hire Includes
Insurance, tax on all pre-paid items, daily rate, personal kits (includes: blankets, pillows, sheets and towels), kitchen kit (includes: pots, pans, cookware and crockery), RV preparation fee and on the road support.

Hire Excludes
Mileage charges, optional extras, one way fees, generator usage and security deposit ($1000)

COVERAGE SUMMARY – USA DEPARTURES

Provided clients abide by the Terms and Conditions of the Rental Agreement, report accidents and/or damage promptly, and avoid prohibited vehicle uses, your coverages include:

• Auto Liability Statutory and excess Supplemental Liability Insurance up to $1,000,000.
• VIP (Vehicle Incident Protection) a contractual agreement with El Monte that limits the excess per occurrence or incident to $1,000 of responsibility. You are covered for amounts in excess of $1,000 under most conditions.

Length of Hire
Minimum rental is 7 nights.

Cleaning
Clients must return the rental vehicle in a clean condition or a cleaning fee will be estimated and charged. Rental vehicles returning from special events, e.g. music festivals and race events may require additional cleaning.

Flush Out
A minimum charge as a flush out fee if the waste and/or holding tanks have not been drained by client prior the rental vehicle being returned to El Monte RV.

Travel Restrictions

Clients are restricted from travelling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.

Clients are responsible for knowing and following the travel restrictions and awareness of changing conditions. El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible, but is not liable for any delays or detours client may encounter.

Violation of these travel restrictions voids insurance and coverage option under the terms and conditions of the rental contract.

Please note the following restrictions:

 Off-road: travel on non-public, unpaved and/or ‘logging’ roads is not permitted at any time.

Death Valley
Travelling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140F (60C). During July/August clients may be required at pick up to sign and acknowledge these restrictions.

Mexico
Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage.

Manhattan
Travel is not permitted.

Alaska
Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.

Winter
Travel during winter months is permitted. However freezing conditions may occur in Spring and Fall at higher elevations and should be anticipated and precautionary measures taken. Clients are responsible for any damage due to systems freezing or cold weather. As a precautionary measure, water may be replaced by anti-freeze to prevent water systems from freezing. Clients are then not allowed to use any water systems, including the toilet or shower, until they have travelled to consistently above zero temperatures. In the event the clients want to replace the anti-freeze with water the client may be charged up to $150 to re-winterize or de-winterize the vehicle. Special instructions may be given at the rental counter.

Note: Winterizing or de-winterizing cost, typically up to $150, is the responsibility of renter.

Summer
Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motorhome up to a maximum of 20 degrees cooler than the outside temperature.

Ontario / Quebec
Due to increased incidence of theft, motorhomes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motorhome parked at a campground and use taxis or public transportation. Details available at pick up location. Clients planning on travelling in these areas must inform rental station prior to departure.

Burning Man
Alternative terms & conditions may come into effect for pick-ups and returns over the Labor Day weekend and Burning Man festival.